FAQ & Site Info

Terms of Service

As with all companies, we must have terms and conditions. Ours are pretty simple, really.
1. Choose your gown/Order said gown
2. We call and verify measurements and color of said gown/s
3. We ship your special gown
4. You receive your special gown and LOVE it...unless you don't.

If number 4 happens, just give us a call or send us an email and we can exchange the gown for you. You can switch it out for any other size/color/style that we carry. (see www.bellemaids.com)

Please contact us right away if you see you need an exchange (within 3 business days ideally), and we will email you a return authorization number. This number is good for an additional 3 business days.

Unfortunately, since all of our gowns are special ordered, we do NOT offer refunds. On occasion and at our discretion, we may give you store credit to use for a future event.
PLEASE be aware that there are shipping charges and a 20% restocking fee on all exchanges/store credits. This is absolutely NOT done to punish our lovely customers. Since all of our gowns are special orders, the designers will not take them back for credit (yes, it bums us out, too!). The restocking fee helps to cover the new shipping charges we will incur on your behalf for them to ship the new gown to us. As we're all painfully aware, along with everything else, shipping costs have risen drastically and this helps us to off-set the costs to keep our prices low for everyone, including you when you hopefully come back to purchase from us again.